Support
Get an answer, not a ticket number.
Metrocor support helps businesses and providers with accounts, orders, verification, and payouts. Start with the help center, then reach a person if you need one.
- Support hours
- Mon to Fri, 8am to 6pm ET
- First response
- Within 1 business day
- Urgent order issues
- Same business day
Ways to get help
Choose the path that matches the problem.
- Help articles
The fastest route for how-to questions: creating an account, adding locations, claiming a listing, configuring service areas, understanding pricing models, and tracking orders.
- Searchable by keyword
- Organized by category
- Covers both sides of the marketplace
- Email support
Use the contact form for account-specific questions. Include your account email, the company name, and an order reference if the question is about a delivery. That detail is usually the difference between one reply and four.
- Account email
- Company name
- Order reference
- Screenshots where relevant
- Order and delivery issues
Message the provider on the order first, since they control dispatch and scheduling. If it is not resolved or the provider is unresponsive, contact support with the order reference and we will step in.
- Message the provider first
- Then contact support
- Include the order reference
- Verification and documents
Questions about document review, verification status, or a rejected submission are handled by the team that performs the review. Expect a response within one business day.
- Document review status
- Resubmission guidance
- Status changes
- Safety and integrity reports
Unsafe conduct, misrepresentation, or a suspicious listing should be reported immediately. Active safety hazards should go to local emergency services first.
- Reported listings
- Account misuse
- Unsafe conduct
Beta notice
Metrocor is in beta testing.
Metrocor is actively rolling out across select U.S. markets. Some capabilities, including consolidated invoicing, recurring schedules, and Metrocor Assist, are still being released. Provider coverage varies by region and grows week to week.
During beta we prioritize anything that blocks a delivery. If a crew is waiting, say so in the first line of your message and we will treat it accordingly.
Feedback carries real weight right now. If something is confusing, missing, or slower than it should be, tell us. It shapes what ships next.
Expectations
What happens after you write in.
How quickly will I hear back?
First response within one business day, and the same business day for issues affecting an active order. Support hours are Monday to Friday, 8am to 6pm Eastern.
Can support change my order?
Order changes are made by the provider, who controls dispatch and scheduling. Support can help reach the provider and document what was agreed.
Can support tell me why my verification was rejected?
Yes. We will explain exactly what was missing or unreadable and what to resubmit.
Do you offer phone support?
Not during beta. Written support keeps a record attached to your account, which resolves account and order questions faster.
How do I request a feature?
Send it through the contact form. Requests from active businesses and providers directly influence the roadmap.
We would rather answer than have you guess.
Search the help center for the fast answer, or send us the details and we will take it from there.